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Proudly Serving VA, DC, MD

Call Us Today: (703) 501-2007

Mon-Sun: 8:00 am – 8:00pm

Mon-Sun: 8:00 am – 8:00 pm
Request A Free Estimate (703) 501-2007
Proudly Serving VA, DC, MD

Frequently Asked Question


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How long will it take to replace my windshield or glass?

The time it takes to replace your specific piece of glass is dependent upon your make and model of vehicle. When you call us, we should be able to give you a general estimate if time is a factor (i.e., lunch break, etc.).

Can you do the work at my home or office?

Most vehicles can be completed on a mobile basis! We offer free mobile service, pick-up, and delivery service, seven days per week. Please contact us for more information.

How soon can I drive my car after you have installed the windshield?

Pacific Auto Glass uses state-of-the-art urethane adhesive. We do recommend you let the vehicle sit as long as possible and limit your driving for the first 12 hours. Always wear your seatbelts!

What do you use to “glue” the windshield in my car? Is it safe?

Our technicians use Dow Automotive urethane sealant that meets all the Federal Vehicle Safety Standards.

Can your installers come to my home or office on snowy days? Is weather a factor in my replacement?

Weather is a factor in the replacement of a windshield or glass. Your vehicle needs to be dry and, preferably, in a warm environment for urethane to set properly and cure effectively.

Does Pacific Auto Glass work with my insurance company or agent?

Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.

Windshield Repair FAQ

I am not exactly sure if my windshield can be repaired. Specifically, what am I looking for as a candidate for repair?

Most importantly, you want to make sure the damaged area is no larger than 1 1/4 inches or 3cm. Damage to your windshield that is greater than 1 1/4 inches or 3 cm., when repaired, can become unstable. Additionally, a large pit may spread during the repair process, growing worse under the high pressure needed to inject the damaged area.

How clear will my chip or pit be after repair?

The damaged area will significantly clear after the repair. When cured, the polymer that is injected into the pit closely resembles the clarity of glass. It should be noted, the chip does not “disappear,” but rather “hides.” You will see something more like a shadow of where the pit was, with an approximate expected clarity of 75% – 95% from the original damage. The main objective in having an area repaired is stopping it from spreading further and cracking glass.

I have taken a rock chip just above my steering wheel, in my line of vision. Can this area still be repaired?

The safest answer is no. A rock chip in your line of vision, even when repaired, will distract your concentration on the road, bringing your focal point to the pit just a couple of feet from where you are sitting, rather than distanced on the road in front of the vehicle.

I have heard that cracks can be repaired. I have a 4 inch crack in the lower passenger corner, and my windshield was just replaced six weeks ago! Can you fix it for me?

Yes and no. We cannot repair the crack, but can certainly try to stop it from spreading further by drilling to the laminate slightly in front of the crack itself. The intended result is that pressure in the shifting crack will be relieved by it traveling to the drill point in the first layer of glass. Injecting the crack with polymer does not strengthen the crack significantly and cracks do not hide as well as pit or chip breaks, meaning, you will still see the crack even after we drill. The process of drilling out a crack is risky, as the windshield is essentially already cracking, and Preferred cannot guarantee and repair of this kind. In a sense, it is a last ditch effort at extending the life of a windshield. Expect a 60/40% success ratio in your favor. It can be nearly guaranteed that, if your windshield is cracked, the crack will continue to grow until it reaches an outside edge of the glass, unless the crack is relieved by the method described above.

Can you do the work at my home or office?

Most vehicles can be completed on a mobile basis! We offer free mobile service, pick-up and delivery service, six days per week. Please contact us for more information.

Can your technician come to my home or office on snowy days? Is weather a factor in my repair?

Weather is a factor in the repair of a windshield. The ideal repair environment will be dry and warm (critical to a safe repair, as cracks can spread when temperatures shift from cold to warm during repair process.)

Does Pacific Auto Glass work with my insurance company or agent?

Yes! We can assist you with all the reporting that is required. All you need is your policy number and the date of damage.

If my repair spread or windshield becomes cracked after having it repaired, will Preferred replace my windshield at no charge?

We will credit the cost of the repair to the purchase of a new windshield.

Will you guarantee a repair?

Our work is 100% satisfaction guaranteed. If you are unsatisfied with the repair result, call us and we will take a look at your concern.

REQUEST AN APPOINTMENT

Please fill out the form below and we will get back with you shortly to provide you a quote and schedule your appointment.

Business Hours
  • sun

    8am-8pm

  • Mon

    8am-8pm

  • Tue

    8am-8pm

  • Wed

    8am-8pm

  • Thu

    8am-8pm

  • Fri

    8am-8pm

  • sat

    8am-8pm

Pacific Auto Glass in Woodbridge VA provides quality auto glass and windshield repair and replacement services wherever you are and whenever you need it. We offer mobile windshield replacement and auto glass repair in VA, DC, MD!

Find Us

(703) 501-2007

Proudly Serving VA, DC, MD